Refund Policy

At Vardha Links (“Vardha Links” “We,” “Us,” and “Our(s)”), We are committed to delivering high-value business coaching services to its clients/users (“User”). To ensure transparency and mutual understanding, the following refund policy outlines the terms and conditions governing all refund requests (“Policy”).

1. General Policy

All requests for refunds of the fees paid to Us, are governed by strict adherence to timelines, content usage, and access status of the services purchased.

Refund requests of the fees paid to the Company must be submitted by the User in writing with Us via email to refund@arunlive.com .

Eligibility for refunds of a User is evaluated based on the stage of program engagement, the type of service availed by such User and the reason provided by the User for such refund of the fees paid.

2. Eligibility Criteria for Refund

Full Refunds

• The request for refund of fees is made within 24 working hours of making the payment for the fees.
• No program content—including live sessions, video modules, tools, or templates (“Program”)—has been accessed by the User.

Partial Refunds

• The request for refund of the fees, either partial or full, is made within 2 to 3 days of making the payment of the fees by the User.
• Some of the content of the Company has been accessed. Deductions will be applied based on the value of the content consumed.
• A 5% processing fee shall be deducted from the total refundable amount.

No Refunds

• The request is made after 7 days from the date of payment of fees.
• The User has accessed a substantial portion of the Program.

3. Deposits and Credit Notes

In cases where a refund is not approved or processed:

• The amount may be converted into a non-refundable, non-transferable Credit Note.

4. Refunds for EMI or Loan-Based Payments

• Refunds will be issued within 30 working days from approval, subject to loan partner timelines.
• User must settle dues with their financing partner.
• Vardha Links is not liable for delays caused by financing partners.

6. Refunds for Direct Payments

Refunds will be issued within 7–15 working days from approval.

7. Procedure to Request a Refund

Email: refund@arunlive.com

Subject Line: Refund Request – [Your Full Name] – [Program Name]

Include the following:

• Full Name
• Registered Email ID
• Mobile Number
• Program Name
• Reason for refund request
• Supporting documents (if any)

We shall acknowledge the request within 1 working day.

If you have any questions or require further clarification, please reach out to our support team.